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Accessibility Statement for The Penny Ice Creamery

This is an accessibility statement from The Penny Ice Creamery.

Website

It is our goal to provide an excellent online experience for all our guests – including those with sight, hearing, and other disabilities.

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We are committed to complying with the Level AA success criteria of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1).

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Our website is designed and developed with these guidelines and we test our websites to ensure that they are usable by guests who use assistive technology. While it is not always possible to do so to the letter of each checkpoint, we are continually developing solutions that conform to the spirit of each checkpoint, bringing together a high standard of practicality throughout the website.

Feedback

We welcome your feedback on the accessibility of The Penny Ice Creamery. Please let us know if you encounter accessibility barriers on thepennyicecreamery.com:

Limitations and alternatives

Despite our best efforts to ensure accessibility of The Penny Ice Creamery , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for The Penny Ice Creamery:

  • Online Ordering: The third-party online ordering system used by The Penny Ice Creamery, Toast POS, may not achieve WACG 2.1 level AA because when contacted, Toast stated: "Toast is not able to make any representations around whether a customer's use of our products are compliant with the ADA, or other accessibility laws and standards". The Penny makes every effort to reach WACG 2.1 level AA within the functionality of the Toast POS system over which we have control. Unfortunately we do not control the development of the Toast POS product. As an alternative to ordering online, should a barrier be encountered, orders may be placed by calling +18312042523 and speaking with one of our staff.

Locations

We make every effort to be accessible for all guests to enjoy, and therefore we meet the requirements of the American with Disabilities Act (ADA). Our locations have accessible dining options and our restrooms meet ADA requirements. 

Date

This statement was updated on 18 September 2024

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